Will robots replace our existing security team?

Absolutely not. FC Robotics amplifies your human security team by handling repetitive patrol tasks, allowing your personnel to focus on complex situations requiring human judgment. Think of it as force multiplication, not replacement.

How quickly can you deploy Ascento Guard?

Installation and configuration can be completed within hours. We typically have systems operational within 1-2 weeks from contract signing, including staff training.

What happens if the robot malfunctions?

Our 24/7 technical support team monitors all robots remotely. We provide spare robot coordination and guarantee maximum 24-hour response time for critical issues.

Can Ascento Guard operate in all weather conditions?

Yes. The robot is IP54 rated and operates in temperatures from -15°C to 50°C, including rain, snow, and wind. It's designed for all-weather deployment.

How do you ensure data security and privacy?

All data is encrypted at rest and in transit. We're ISO 27001 certified and comply with GDPR, CCPA, and all relevant data protection regulations.

What's the ROI compared to traditional security guards?

Most clients see 40-60% cost savings compared to human guard services, with improved consistency, better reporting, and reduced liability exposure.

Privacy Policy

Effective Date: [12-04-2025]

Last Updated: [12-04-2025]

1. Introduction

Facility Commander Robotics ("FC Robotics," "we," "us," "our," or "Company") is committed to protecting your privacy and ensuring transparency in how we collect, use, process, and secure personal data. This Privacy Policy governs the processing of personal data when you visit our website, use our Services (including the Ascento Guard managed security service), or interact with us through other channels.

This Privacy Policy does not apply to personal data collected by our robots on behalf of customers ("Customer Data"). Customer Data collection and use is governed by the individual Service Agreements between FC Robotics and each customer. Customers are responsible for lawfully collecting Customer Data and ensuring appropriate disclosures to their end-users regarding our use of such data.

2. Definitions

Personal Data: Any information that identifies or relates to a particular individual.
Services: Our managed robotic security services, including deployment, monitoring, reporting, and technical support of Ascento Guard robots.
Customer Data: Footage, audio, images, inspection records, incident logs, or any other data collected by our robots during customer operations.
Processing: Any operation performed on personal data, such as collection, recording, organization, structuring, storage, use, analysis, transmission, or deletion.
Data Controller: The person or entity that determines the purposes and means of processing personal data.
Data Processor: The person or entity that processes personal data on behalf of the Data Controller.

3. What Personal Data We Collect

3.1 Information You Provide Directly

When you contact us, request a consultation, or create an account, we collect:

Name, email address, phone number, and postal address
Company name, title, and industry
Information about your facility and security needs
Communication content and preferences
Payment and billing information (when applicable)
Any other information you voluntarily provide

3.2 Information Collected Automatically

When you visit our website, we automatically collect:

Device information (browser type, operating system, device identifier)
IP address and geolocation data
Pages visited, links clicked, and time spent on pages
Referral source and navigation patterns
Cookies and similar tracking technologies

3.3 Information from Third Parties

We may receive personal data from:

Business partners and integrators
Marketing and analytics partners
Publicly available sources
Customer referrals

3.4 Customer Account and Service Data

When you use our Services, we collect:

User account information and credentials
Configuration settings and preferences
System access logs and authentication records
Technical support interactions and tickets
Performance metrics and usage statistics

4. Legal Basis for Processing Personal Data

We process personal data based on the following legal bases:

Consent: Where you have explicitly agreed to specific processing activities (Art. 6(1)(a) GDPR)
Contract Performance: To fulfill our obligations under Service Agreements and fulfill your requests (Art. 6(1)(b) GDPR)
Legal Obligation: To comply with applicable laws, regulations, and legal requests (Art. 6(1)(c) GDPR)
Legitimate Interests: To operate, improve, and secure our Services, prevent fraud, and protect our legal rights (Art. 6(1)(f) GDPR)

5. How We Use Your Personal Data

We process your personal data for the following purposes:

5.1 Service Delivery and Support

Deploying, configuring, and operating Ascento Guard robots at your facility
Providing customer support and technical assistance
Managing your account and processing transactions
Sending service-related communications and updates

5.2 Communication

Responding to inquiries and requests
Sending newsletters, product updates, and promotional materials (with your consent)
Notifying you of policy changes, system updates, or security alerts

5.3 Analytics and Improvement

Analyzing usage patterns to improve our Services
Conducting research and generating anonymized insights
Testing new features and functionality
Measuring performance metrics and customer satisfaction

5.4 Security and Compliance

Detecting, preventing, and investigating fraud and security threats
Protecting the rights, property, and safety of our Company, customers, and others
Complying with legal obligations and responding to lawful requests
Enforcing our Terms of Service and other agreements
Conducting audits and maintaining compliance records

5.5 Marketing (With Your Consent)

Creating targeted marketing campaigns
Personalizing content and recommendations
Conducting promotional activities

6. How We Share Your Personal Data

6.1 Third-Party Service Providers

We may share personal data with trusted service providers who assist us in operating our website and providing Services, including:

Cloud infrastructure providers
Payment processors and financial institutions
Customer support platforms
Analytics providers
Telecommunications providers (for 4G/LTE connectivity)

All service providers are contractually obligated to process personal data solely on our behalf and maintain confidentiality.

6.2 Business Partners and Integrators

We may share limited information with authorized partners who assist in delivering Services, subject to confidentiality and data protection agreements.

6.3 Legal Compliance

We may disclose personal data when required by law or legal process, including:

Court orders or subpoenas
Government or regulatory requests
Law enforcement investigations
Protecting public safety or preventing imminent harm

6.4 Business Transactions

If FC Robotics is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, personal data may be transferred as part of that transaction.

6.5 With Your Consent

We may share your personal data for other purposes with your explicit written consent.

6.6 Aggregated and De-identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably identify individuals without restriction.

7. International Data Transfers

FC Robotics is headquartered in the United States. Personal data we collect is processed and stored in the United States and may be transferred to other countries where we or our service providers operate. By using our Services, you consent to the transfer, processing, and storage of your personal data in the United States and other countries that may have different data protection laws than your home country.

For individuals in the European Economic Area, United Kingdom, or Switzerland: We implement appropriate safeguards for international transfers, including Standard Contractual Clauses and adequacy decisions where applicable.

8. Data Security

FC Robotics implements comprehensive technical, organizational, and administrative measures to protect personal data against unauthorized access, alteration, disclosure, or destruction:

Encryption: Data is encrypted both in transit (via TLS/SSL) and at rest using industry-standard encryption algorithms
Access Controls: Multi-factor authentication and role-based access controls restrict data access to authorized personnel
Network Security: Firewalls, intrusion detection systems, and network monitoring protect our infrastructure
Regular Audits: We conduct regular security assessments, vulnerability scans, and penetration testing
ISO 27001 Certification: Our information security management system is ISO 27001 certified
Data Minimization: We collect only the personal data necessary for our specified purposes
Staff Training: All personnel receive regular data protection and security training

However, no system is completely secure. While we strive to protect your personal data using reasonable security measures, we cannot guarantee absolute security. You use our Services at your own risk.

9. Data Retention and Deletion

9.1 Retention Periods

We retain personal data for as long as necessary to fulfill the purposes for which it was collected:

Account Information: Retained for the duration of your account relationship and for [X] years thereafter for legal and compliance purposes
Communication Records: Retained for [X] years
Payment and Transaction Records: Retained for [X] years (or as required by law)
Customer Support Records: Retained for [X] years
Marketing Data: Retained until you unsubscribe or request deletion
Website Usage Data: Typically retained for [X] months
Customer Data (Robot Recordings/Logs): Retention periods governed by individual Service Agreements

9.2 Deletion Procedures

When retention periods expire, personal data is securely deleted or anonymized. If you request deletion and we have no legal obligation to retain your data, we will delete it within a reasonable timeframe, except where we must retain it for legal, regulatory, or legitimate business purposes.

10. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

10.1 European Union, UK, and Swiss Residents (GDPR/Similar Laws)

Right of Access: You have the right to request and receive a copy of personal data we hold about you
Right to Rectification: You can request that we correct inaccurate or incomplete personal data
Right to Erasure: You can request deletion of your personal data, subject to legal exceptions
Right to Restrict Processing: You can request that we limit how we use your personal data
Right to Data Portability: You can request personal data in a structured, commonly-used, machine-readable format
Right to Object: You can object to certain processing activities, including direct marketing
Right to Lodge a Complaint: You can file a complaint with your local data protection authority

10.2 California Residents (CCPA/CPRA)

Right to Know: You can request what personal information we have collected about you
Right to Delete: You can request deletion of personal information we have collected
Right to Correct: You can request correction of inaccurate personal information
Right to Opt-Out: You can opt-out of the sale or sharing of personal information
Right to Non-Discrimination: We cannot discriminate against you for exercising your privacy rights

10.3 Other Jurisdictions

Depending on your location, you may have additional privacy rights. Please contact us for information specific to your jurisdiction.

10.4 Exercising Your Rights

To exercise any of these rights, please contact us using the information in Section 15 below. We will respond to requests within the timeframes required by applicable law (typically 30 days). We may require you to verify your identity before fulfilling your request.

11. Cookies and Tracking Technologies

11.1 Cookies

Our website uses cookies—small data files stored on your device—to enhance functionality and user experience. Cookie types include:

Essential Cookies: Required for website operation and security
Analytical Cookies: Help us understand how users interact with our website
Marketing Cookies: Enable personalized advertising and campaign tracking
Functional Cookies: Remember your preferences and settings

11.2 Cookie Consent

We obtain consent for non-essential cookies in compliance with applicable law. You can control cookies through your browser settings and opt out of analytics/marketing cookies through our consent manager.

11.3 Tracking Technologies

We may also use web beacons, pixels, and similar tracking technologies to measure campaign performance and understand user behavior.

12. Third-Party Websites and Links

Our website may contain links to third-party websites. This Privacy Policy applies only to FC Robotics' website and Services. We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

13. Children's Privacy

Our Services are not directed to individuals under 13 years of age. We do not knowingly collect personal data from children under 13. If we become aware that we have collected personal data from a child under 13, we will promptly delete such information and terminate the child's account. If you believe we have inadvertently collected such information, please contact us immediately.

14. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated Policy on our website and updating the "Last Updated" date. Your continued use of our Services after changes constitute your acceptance of the updated Privacy Policy.

15. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Facility Commander Robotics
[Address: Space Coast, FL, USA]
[Info@facilitycommander.com]
[http://facilitycommander.com]

Data Protection Officer (if applicable):
[Info@facilitycommander.com]

For EU/UK/Swiss residents, you also have the right to lodge a complaint with your local data protection authority.